All incoming requests appear in the Pending tab of your Bookings section. New requests are flagged with a "New" badge. Click "Details" on any request to open a full booking panel — including the artist's event type, expected attendance, notes, and booking timeline. Use the status dropdown to move the request to Confirmed or Cancelled. When you confirm, the artist is notified and given 48 hours to complete payment.

When multiple artists request the same date, you can review all pending requests and approve the best fit. Once you confirm a booking, all other pending requests for that date are automatically declined and those artists are notified — no manual follow-up needed.

Every artist on GigNVenue has a pay rate score — the percentage of their approved bookings that resulted in completed payment. You'll see it as a small badge on each pending request card: green for a strong track record, amber for some missed windows, and red for a recurring pattern of approvals expiring without action.

Artists who proactively decline a booking (rather than going silent) send their reason directly to your Messages section — that's a much better outcome than a no-show on payment day, and it's reflected in how scores are calculated.

When two or more artists request the same date, GigNVenue gives you full control over how you rank your interest in each one. Inside the Bookings section, you can assign each competing request a hold position — First Hold, Second Hold, Third Hold, and so on — to privately record which artist you'd most like to confirm if your top choice falls through.

Hold positions are internal to your dashboard and are never visible to artists. They're simply your working shortlist. Reorder them at any time by dragging requests up or down, or use the arrow controls on each request card — changes save instantly. You're not obligated to respond in any particular order, and adjusting hold positions carries no commitment. When you're ready to decide, confirm your preferred request and all others for that date are automatically declined.

Think of it like a traditional performance hold: it keeps your thinking organised without tying anyone's hands until you're certain.

The artist's 20% deposit is collected and held securely by GigNVenue when they book. It is released to you within 24 hours of you confirming the show played off. GigNVenue's fee is just 5% — a quarter of the deposit — and it's only earned once we've delivered: a booked night, an artist on your stage, and a played-off show. On a $1,000 night, your cost is $50. That's it. Your $800 nightly rate is collected directly from the artist on your own terms. Then the deposit lands in your account too — $150 released within 24 hours of the show playing off — making you whole with nothing but income. GigNVenue handles the $50 from the deposit automatically; you never write a check. The 5% venue booking fee is also categorized as a deductible business expense in your exported earnings CSV. No listing fee, no fee to accept a booking — you only contribute after a successful show.

Artists have 48 hours after approval to complete their deposit and booking fee payment. If you're concerned, you can reach out to them directly via the Messages section before the window closes. If payment still isn't completed in time, the booking is automatically cancelled and the date is released back to your calendar. You're free to approve a different artist for that date.

Yes. One host account can manage any number of venue listings. Each listing has its own profile, calendar, and booking history, all visible from your single dashboard.

Featured Night lets you proactively promote a specific open date — with an optional special rate and a short pitch to artists. Open your Availability Calendar, click any available future date, and select "Feature this night." You can set a reduced rate or keep your standard rate, and add a note up to 100 characters. Once posted, we notify artists who have saved your venue and those whose genre matches your space. Your featured night runs for up to 14 days — until it's booked or you remove it early, whichever comes first.

Yes. Click any date in your Availability Calendar and select "Blocked" from the date options panel. Blocked dates are marked as unavailable and won't accept new booking requests. You can also set a recurring weekly block — for example, every Monday for the next 12 weeks — using the repeat option that appears when you block a date.

After you mark a show as played off, you'll be prompted to rate the artist on three questions: did they arrive and perform as expected, were they professional and respectful of the space, and would you book them again? You can add an optional short note. You have 48 hours to revise your rating before it locks. After that, you can add a one-time written response to any rating you receive from an artist. Artist ratings are visible to you when reviewing new booking requests — helping you make better, more informed decisions over time.

Open your Availability Calendar and click any date. From the day panel, select "Pending" (show expected but not yet confirmed) or "Booked" (confirmed). Enter the artist or event name, then click Save. The date will appear on your calendar and the show will be tracked in your Earnings section once the date passes — where you can log what it earned.

Yes. When you mark a date as Booked, check the "Set as recurring" option that appears. Choose your frequency — weekly, bi-weekly, or monthly — and how many occurrences to create. All dates are added to your calendar in one step. This is ideal for regular residencies like a weekly jazz night or a monthly showcase series.

Each occurrence appears in your calendar and your self-managed earnings tracker, where you can log what each individual show earned as the dates go by.

Any show you manually add to your calendar appears in the Self-managed shows table inside your Earnings section once the date has passed. Click "Log earnings" on any row to enter what that show earned and an optional note (door deal, ticket split, flat fee, etc.). Your total earnings stats — including both GigNVenue bookings and self-managed shows — update immediately.

This makes GigNVenue your single dashboard for your full venue income picture, not just the bookings that came through the platform.

Yes. Click the "Export CSV" button at the top of your Earnings section to download a spreadsheet of all your earnings — both GigNVenue payouts and self-managed show records. The file includes date, venue, artist, source, nightly rate, GigNVenue platform fee (5% — a deductible business expense), net payout, status, and any notes you've logged. It's formatted for easy import into accounting software or tax preparation tools.

Yes. Every booking in your Bookings section has a "+ Note" button. Click it to open a private note panel where you can apply quick tags (★ Rebook, 👍 Great show, ⚠️ Avoid, and others) and add a freeform note of your own. Notes are completely private — they are never shared with artists or shown publicly. They persist across sessions so you can build a personal record of how each booking went over time.

Yes. Under Profile & Settings → Analytics PIN, you can set a 4-digit PIN that locks the Overview tab — the section that shows your earnings chart, yearly totals, and booking counts. Anyone who logs in with your credentials will hit a PIN screen before they can view any financial data.

You don't need to remember to lock it. The PIN screen appears automatically at the start of every new login session, so a co-manager handling bookings, calendar updates, or venue edits never has incidental access to your earnings unless they know the PIN. You can set, change, or remove the PIN at any time from the same settings screen.

Our support team is available via the contact page. You can also browse the public Help Center for general platform questions.