We're here to help
Whether you have a question about a booking, need help with your listing, or just want to talk to a real person — our support team is ready.
How would you like to reach us?
Send a message
Use the form below to send us a detailed message. We respond to most inquiries within one business day.
Send a messageHelp Center
Browse our full FAQ — most questions have a detailed answer already waiting for you there.
Browse FAQHow it works
New to GigNVenue? The How It Works page walks through the full booking and listing process step by step.
Learn the platformTell us what's on your mind
Fill in the form and a member of our team will get back to you within one business day. For urgent booking issues, please describe the situation in as much detail as possible so we can help you quickly.
You might find your answer faster here
Our Help Center covers the most common questions in detail — often faster than waiting for a reply.
Booking questions
How to submit a request, what happens when you're approved, cancellation terms, and how the 48-hour payment window works.
Read booking FAQ →Payment questions
How deposits work, what the booking fee covers, when payment is collected, and refund eligibility.
Read payment FAQ →Hosting questions
How to list a venue, manage requests, use the hold priority system, and understand your earnings.
Read hosting FAQ →